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Sales Simplicity Support

Sales Simplicity has several customer-facing departments, all of which utilize a ticketing system to help builders keep track of their requests, and which allows us to assign requests to the appropriate group to get you an answer.

Professional Services (Training): account@salessimplicity.com
Technical Support: support@salessimplicity.com
Custom Reports Requests/Support: reports@salessimplicity.com

Submit a Support Ticket

For all other requests, troubleshooting, or suggestions, or if you are unsure of which department to contact, always start with account@salessimplicity.com. Our training team are experts in the software and can help troubleshoot, explain, or reassign any ticket received. Please use these methods to contact us-if you email a Sales Simplicity employee directly to their own email address, a ticket will not be opened, and we cannot guarantee response time.

The Professional Services Training Team- account@salessimplicity.com

Liz Holden, Professional Services Web Trainer
Ted Lalan, Professional Services Web Trainer
Rock Roll, Professional Services On-Site Trainer/Implementer
Cindy Christian, Professional Services On-Site Trainer/Implementer
Michelle Barghout, Professional Services Department Manager

The Technical Support Team support@salessimplicity.com

Scott Braccia – Level 1 Technical Support Analyst
John Nelson-Level 2 Technical Support Analyst
Jessica Bohannon– Level 2 Technical Support Analyst

The Custom Reports Team reports@salessimplicity.com

Brian Barlow– Report Analyst
Adolfo Espadas-Report Analyst
Jason Jones-Report Analyst

Praise for Sales Simplicity Support

Brian is always so helpful in getting my concerns addressed. Awesome team member.

Lois Jaucian, Camelot Homes

Our IT support team is always outstanding. As a career sales professional, I have years of experience with IT support departments. This is by far the best that I have ever experienced. The difference is the quick response times but more importantly the people. Your IT staff cares about excellence.

Bill Creekbaum, Cardel Homes

Scott opted to call me directly to explain the issue rather than trying to explain it in an email response. I appreciated the call as it eliminated a lot of questions back and forth via email.

Vanessa Greene, Korndoerfer

Once the ticket was assigned to Maria there was a very quick turnover and she got it corrected first try. Maria and Liz did a good job.

Lynn Maikowski, Korndoerfer

Thanks very much Maria for your immediate help! We appreciate it very much!

Brian Olin, Fielding/Crescent Homes

This was extremely helpful!! Ted did a fantastic job helping me with this.

Loni Sanders, Riedman

Ted Lalan is the best! Always so patient and helpful. I am not well versed in Sales Simplicity, which causes me to need assistance all along. I appreciate so much his willingness to assist and walk me thru set-ups.

Gaynelle James, Greenpointe

This ticket was a more complicated one, Ben had to go back and look through the history archive in order to discover this lot had been deleted. And since it looked so insanely familiar to another lot number in that community, we’re all quite impressed. He must have excellent vision!! And all the while, he had a terrible cold and sniffles. Hope you’re feeling better Ben!!!!! Thanks again!

Emily Noblet, Terramor

Scott was great! He helped me with my problem and resolved it before he left for the day.

Kris Bennet, Holmes Homes

Liz is outstanding and serving her customers needs. She continues to go above and beyond to drive for resolution. THANK YOU!

Brian Olin, Fielding/Crescent Homes

Scott Rocks! SCOTT IS AWESOME – THE BOMB!!

Michelle Tornes, Shaddock Homes

Meet Your Support Team

Submit a Support Ticket

Scott Braccia

System Support Analyst

Scott has been with Sales Simplicity since 2008 as a System Support Analyst. He’s has lived in Arizona for 15 years after relocating from the San Francisco Bay Area. He enjoys sports and the outdoors, especially hiking all the wonderful places Arizona has to offer!

Rock Roll

System Support Analyst / Implementer

Rock has recently joined Sales Simplicity to provide onsite and web based training. He resides in the Seattle area and loves to travel, but is afraid of the sun.

Adolfo Espadas

Report Analyst

Adolfo joined the Sales Simplicity team in March 2016 as a Reports Analyst. He aims to be great at his job and enjoys working with the team. When not coding he enjoys annoying his wife and spending quality time with his 3 daughters.

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