Support

Our IT support team is always outstanding. As a career sales professional, I have years of experience with IT support departments. This is by far the best that I have ever experienced. The difference is the quick response times but more importantly the people. Your IT staff cares about excellence.

This ticket was a more complicated one, Ben had to go back and look through the history archive in order to discover this lot had been deleted. And since it looked so insanely familiar to another lot number in that community, we’re all quite impressed. He must have excellent vision!! And all the while, he had a terrible cold and sniffles. Hope you’re feeling better Ben!!!!! Thanks again!

Once the ticket was assigned to Maria there was a very quick turnover and she got it corrected first try. Maria and Liz did a good job.

Scott Rocks! SCOTT IS AWESOME – THE BOMB!!

Brian is always so helpful in getting my concerns addressed. Awesome team member.

Ted Lalan is the best! Always so patient and helpful. I am not well versed in Sales Simplicity, which causes me to need assistance all along. I appreciate so much his willingness to assist and walk me thru set-ups.

Thanks very much Maria for your immediate help! We appreciate it very much!

Scott was great! He helped me with my problem and resolved it before he left for the day.

Liz is outstanding and serving her customers needs. She continues to go above and beyond to drive for resolution. THANK YOU!

This was extremely helpful!! Ted did a fantastic job helping me with this.

Scott opted to call me directly to explain the issue rather than trying to explain it in an email response. I appreciated the call as it eliminated a lot of questions back and forth via email.